What caused the fatal stampede at New Delhi railway station on February 15?

According to the Railway Protection Force inquiry report, the fatal stampede that killed 18 people was caused by a change in the departure platform of a Kumbh special train to Prayagraj. The report identified critical lapses in communication and crowd management that led to the tragic incident. When the departure platform was changed, conflicting announcements created confusion among passengers, causing them to rush between platforms 12 and 16. The resulting overcrowding near the stairways ultimately triggered the deadly stampede, contradicting Indian Railways' initial claims about announcement procedures.