What caused the deadly stampede at New Delhi railway station?

According to the Railway Protection Force inquiry report, the deadly stampede at New Delhi railway station on January 15, which claimed 18 lives, was triggered by conflicting announcements about platform changes for a Kumbh special train to Prayagraj. Initially, the train was announced to depart from platform 12, but a sudden change to platform 16 created chaos among passengers. This unexpected platform alteration caused confusion and a dangerous rush on the stairs as travelers from multiple trains attempted to navigate through already crowded platforms, ultimately resulting in the tragic incident.