What happened when UnitedHealthcare called a surgeon during an active operation?

During surgery, a surgeon received a call from UnitedHealthcare requesting information about a patient who was actively under anesthesia. The insurance representative wanted to verify the patient's diagnosis and justify her overnight hospital stay, despite having no knowledge she had breast cancer and was in surgery. After the video went viral, UnitedHealthcare sent the surgeon a letter demanding removal of the video for containing "misleading information," even though the patient's stay was ultimately still denied. This incident highlights how insurance companies interfere with medical care, prioritizing bureaucratic processes over patient wellbeing.