How did Stephanie Cohen's brand evolve from a retail operation to a personal lifestyle brand?

Stephanie Cohen's brand evolved from initially being just a platform to becoming an e-commerce operation that required the same investment as a well-located 10,000 square foot retail store. The key transformation came when she realized people prefer connecting with a person rather than just a store name. Her previous furniture store, Benjamin Rugged Furniture, lost footing despite being 'amazing' because it lacked personal connection. The Stephanie Cohen home brand became a lifestyle brand that felt more personal and relatable to customers, making marketing more effective by presenting herself as someone who understands customers' style and vibe.