

How will AI agents transform the traditional SaaS application architecture and change how businesses interact with their software systems?
AI agents are revolutionizing SaaS applications by breaking down silos between individual platforms. Unlike traditional systems where each application operates independently, agents will orchestrate logic and data across multiple SaaS platforms simultaneously, creating seamless workflows that span various business tools. This transformation fundamentally changes user interaction with business software. As Satya Nadella illustrates with his CRM experience, users no longer need to log into separate applications. Instead, a single agent can query CRM data, integrate Office365 information, and create shareable content in one unified workflow. The result is a shift from isolated CRUD databases with embedded business logic to a more flexible architecture where agents handle orchestration externally. This makes business applications more accessible and practical for daily use, significantly improving productivity and user engagement with essential business data.

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The Future of SaaS: Integrating Agents Across Platforms
Varun Mayya·8 months ago
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