What is intentional remembering and why is it important for building workplace relationships?

Intentional remembering is the practice of recalling details people share in conversations and following up on them later. When colleagues share personal or professional details in passing, taking note of this information and checking in later sends a powerful message that you genuinely care. Chris illustrates this through a personal example of his friend Lindsay, who remembered the anniversary of his father's death when others forgot. By putting reminders in calendars to follow up on colleagues' life events, illnesses, or work challenges, we demonstrate authentic interest in their lives. This small gesture builds trust and strengthens connections, even in remote environments where physical distance separates us.