What is Andrew Lennox's role as an administrative officer at the VA and how does it impact veterans' healthcare?

As an administrative officer for the primary care department at the VA hospital, Andrew Lennox works behind the scenes to eliminate bureaucratic inefficiencies that can impede healthcare delivery. His responsibilities include managing doctor and patient scheduling, reducing wait times, handling vacation pay, ordering equipment, and addressing other administrative matters. The core purpose of his role is to take the administrative burden off healthcare providers—doctors, nurses, and other care staff—allowing them to focus on their primary duty of treating veterans. By streamlining these processes, Lennox helps ensure veterans receive care as quickly and effectively as possible, minimizing the red tape and friction that typically exists in healthcare systems.